Privacy Policy

PRIVACY & SECURITY

Alex Gore Browne is committed to safeguarding your privacy. This policy explains what information we collect and how we use the personal information you supply to us.

In using our website, any of our services or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

1. WHO WE ARE?

Alex Gore Browne are producers and suppliers of exclusive high quality Ladies Knitwear in the UK. Alex Gore Browne is registered in England and Wales and its office address is The Studio, Tidmington, Warwickshire CV36 5AH.

1. DATA PROTECTION ACT

In carrying out our day-to-day activities we process and store personal information relating to our customers and are therefore required to adhere to the requirements of all data protection legislation, including the EU General Data Protection Regulation 2016/679 (applicable from 25 May 2018) and any substantially similar local legislation, including the guidance, codes of practice, recommendations and deliberations of the relevant supervisory authority, in each case as amended or replaced from time to time.

We take our responsibilities under these acts very seriously and are always striving to ensure the personal information we obtain is held, used, transferred or otherwise processed in accordance with these acts.

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

You can access our website pages and browse our website without disclosing your personal data.

If you choose to register your details via our web site to purchase any of our products or for our occasional newsletters, then your details will be stored in a safe way and not disclosed or sold to any third parties. We will only contact you from time to time with information that we feel may be beneficial to you or your organisation.

We do not store any credit card details on our systems. Such information is only used to process your payment via credit card processing companies.

1. USE OF COOKIES AND TAGS

Our websites make use of ‘cookies’ and ‘tags’ to help track our online activity and monitor usage of our website. The information they collect and share is anonymous and does not personally identify you. They do not track and store your name, address, telephone number or email address.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

1. HOW WE MAY USE YOUR INFORMATION

We are permitted to use the information we collect about you to:

• Process & deliver your order
• Manage your account
• Administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting & hosting of data) – this is necessary for the security of our network, the smooth running of our IT system and to comply with any required legal obligations
• Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of our sites
• To get your feedback

Where you have given consent, we may:

Send you information such as company news, new products, special offers and events.

We will only send you marketing information by mail or email. If you have made an enquiry or placed an order, we may need to communicate with you by phone and/or text.

1. WHO WE WILL SHARE THE INFORMATION WITH?

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

These organisations are under strict obligations to keep your personal information private.

1. PROTECTING YOUR PERSONAL DATA

All information we collect about our customers is held on secure servers. In situations where these servers are externally hosted we will only use reputable hosting companies which adhere to security policies and procedures at least as stringent as our own.

All payment transactions are encrypted using SSL technology.

1. STOPPING COMMUNICATION FROM US

If you decide you no longer want us to contact you, you can request that we stop by clicking ‘unsubscribe’ or ‘update your contact preferences’ on any marketing emails. Alternatively, to stop postal communications when you do not have an account with us you can email info@alexgorebrowne.com stating your name, address and nature of the communication you received.

When you unsubscribe we will act quickly, but you may continue to receive mailings for a short while for items already in preparation or on their way to you.

Please note: that if you unsubscribe and subsequently order goods or request information then we will still send you information to fulfil your request.

1. LEGAL ENFORCEMENT

We may share your data with other organisations if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use and other agreements. Information may also be shared to protect the rights, property or safety of Alex Gore Browne, our customers or others.

10. YOUR RIGHTS UNDER THE DATA PROTECTION ACT

You have the right to:

• Change your communication preferences at any time
• Ask us to remove your personal information from our records
• Update or amend the information we hold about you if it is wrong
• Object to the processing of your information for marketing purposes
• Request a copy of the information we hold about you
• Raise a concern or complaint about the way in which your information is being used

11. CONTACT US

If you wish to find out more about your rights or obtain a copy of the information we hold about you, please email our data protection officer at info@alexgorebrowne.com quoting Security and Privacy Enquiry. Alternatively, you can write to us at:

Data Protection Officer, Alex Gore Browne, The Studio, Tidmington, Warwickshire, CV36 5AH.

12. CHANGES TO THE SECURITY AND PRIVACY POLICY

We keep our Security and Privacy Policy under regular review. This privacy policy was last updated 10 May 2018.

If we make changes to this policy, we will notify you by updating the policy on our websites.